Legal Notices and Disclaimers.
Regulatory Position
RMOK Legal Consulting Limited (“RMOK”) is not a law firm, it is a legal consulting company performing unreserved legal activities (as determined and confirmed by the Solicitors Regulatory Authority (“SRA”) the legal regulator for solicitors in the UK and has recognised RMOK’s position in their public register (number 8008227).
Our legal consultants are however SRA-regulated people, as they have practising certificates issued by the SRA and will be providng unreserved activities.
RMOK understands that it can be confusing to understand what the differences are between RMOK and a law firm, we have set out below some points for our clients to consider:
Insurance Cover: law firms have mandatory levels of professional indemnity insurance cover. At RMOK, our PII cover is at a total of £2 million. We are happy to provide details of our insurer on request and are willing to take out additional cover where required in relation to specific projects.
Legal Privilege: in general, communications between clients and law firms are protected by legal privilege. Advice from RMOK is not covered by legal privilege. This is typically a concern where the advice is or might in the future be connected with a contentious matter. RMOK asks our clients to consider this aspect when deciding how the RMOK legal advice will be used.
Independent Complaints Process: if you are unhappy with the service, please see our complaints procedure set out below. All legal consultants (as opposed to RMOK itself) are regulated by the SRA and subject to the SRA Principles. These principles include the duties to act with honesty and integrity and in the best interests of clients. RMOK respects these duties and supports its consultants in their compliance obligations. Further, RMOK consultants are required to follow the SRA Code of Conduct for Solicitors, RELs and RFLs which puts a duty on them to establish and maintain, or participate in, an adequate system of complaints handling and to inform clients about how to complain under that system. If a client is not satisfied with the result of that complaint, or it has not been resolved within 8 weeks, clients have the right to take any complaint about the standard of service offered by the RMOK consultant to the Legal Ombudsman. Again, see further details below.
General Disclaimer
The information contained on this website is for general informational purposes only and is not intended to constitute or substitute for legal advice. While every effort is made to ensure the information is accurate and up to date, RMOK Legal Consulting Limited (“RMOK”) makes no warranties or representations as to the completeness or accuracy of any information provided on this website.
Reading, viewing, sending email inquiries, or otherwise interacting with this website does not establish an lawyer-client relationship. You should not act or refrain from acting based on information obtained from this site without first seeking appropriate legal or other professional advice specific to your situation.
No formal relationship is formed with RMOK unless there is an explicit written agreement between you and RMOK to establish such a relationship. Sending an email to RMOK or its employees does not establish a formal relationship, and no such email correspondence should contain confidential or sensitive information unless a formal relationship has been established via a formal fee agreement.
By using this website, you agree that RMOK is not liable for any claim, loss, damages, or expenses that arise from any interaction with this website or with reliance upon any information provided herein. This website may contain links to other resources on the internet; these links are provided as a convenience to you and are not an endorsement or recommendation of those resources or their providers.
E-mail Disclaimer
NOTICE: If you have received an e-mail from RMOK, the e-mail message and all attachments transmitted with it are intended solely for the use of the addressee and may contain confidential information. If the reader of the message is not the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of the message or its attachments is strictly prohibited. If you have received a message in error, please notify the sender immediately by replying to the message and please delete it from your computer.
PLEASE NOTE that all incoming e-mails will be automatically scanned by us and by an external service provider to eliminate unsolicited promotional e-mails (“spam”). This could result in deletion of a legitimate e-mail before it is read by its intended recipient at our firm. Please tell us if you have concerns about this automatic filtering.
Complaints Procedure
RMOK aims to provide the highest standard of legal service to every client. We recognise however, that we may not always achieve this aim and want to know about any problems so that we can try to put them right. We value feedback, which provides us with an opportunity to check the quality of our service and to make improvements. We will consider any complaint carefully and objectively, endeavouring to resolve the issues and reach a satisfactory conclusion.
Who should you complain to?
If you wish to complain (about our service or charges) please contact the consultant dealing with your matter. Their names and contact details will be in the contract you signed for the the relevant matter. We are happy to deal with your complaint by informal discussion or in writing, at your choosing.
What will RMOK do?
We will acknowledge a complaint as soon as possible and set out a suggested timetable for our response. We normally aim to respond to you fully, within one calendar month of receiving your complaint.
What are my legal rights?
Nothing in this procedure takes precedence over or replaces any right that you have to bring a complaint or dispute that you may have against RMOK under local law.
What if my complaint remains unresolved?
If your complaint still remains unresolved, you may have the right to refer your complaint to the Legal Ombudsman. The Legal Ombudsman is an independent organisation which deals with complaints about solicitors and other legal professionals.
Full details of the process are available from the Legal Ombudsman website (https://www.legalombudsman.org.uk/ ).
The Legal Ombudsman can only consider complaints from a specific type of client. If you wish to refer your complaint to the Legal Ombudsman, you should do so within 6 months of our final response to your complaint, and within 1 year of the date of the act or omission about which you have complained or within 1 year of you realising there was a cause for complaint. Please refer to the Legal Ombudsman website for full details on its approach to handling complaints.
Alternatively, if you consider that the RMOK consultant has breached a regulatory obligation, you may refer the matter directly to the SRA at https://www.sra.org.uk/consumers/problems/report-solicitor/.